Theses guys must be pocketing hundreds of thousands from this scam. It doesn't cost this much. Join the 1,619 people who've already contributed. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Ordered for day 2 and 8 COVID-19 test kits. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. DO NOT use this company!!! they charged 39 and a further 16 for DHL delivery Con 1. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. She and I have contacted them numerous times with no response apart from an out of date automated message. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. We didnt have to wait and everything was clean and well-organized. Here are 8 tips for writing great reviews. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Anyone can write a Trustpilot review. I spent a total of 106 on the kits. Verification can help ensure real people write reviews about real companies. Criminal practices in a time of national crisis. Had a positive test but did an NHS test, negative! Your experience matters. How many stars would you give atruchecks.com? Your experience matters. Purchase. For example, CS00893971. Nothing arrived. On my complains got auto emails. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. The results were also quick to arrive. My son and I gave samples for fit-to-fly test. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. popular. We also offer home or workplace visits by a qualified nurse. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. NHS should be ashamed to recommend them on their site. 2 and a half weeks later and there is still no refund or response. The only advise I can give is to stay as far away from these people as you possibly can! 16 tests included. This is not acceptable. I want a refund immediately as possible. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! I ordered a 2 and 8 day covid test kit. *They are not to be used at all*. Covid19 testing, Coronavirus testing. They help you relax. I have received no response to several requests for a refund. I paid 121.99 including postage. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Required on or before day 2 entry to the UK. Join the 1,619 people who've already contributed. How many stars would you give atruchecks.com? Could not reach an operator at their call center, emails not answered. Avoid at all costs. I booked an on site day 5 test to release with atruchecks. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. We also ensure all reviews are published without moderation. Join the 1,629 people who've already contributed. We will investigate and aim to respond within 28 days with a resolution. Over 600 tests. I wish I'd looked here before ordering day 2 tests. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. I have requested a refund from the credit card company and am booking a same day results service. It goes against our guidelines to offer incentives for reviews. Eurofin are still offering testing at this location. Avoid them, and choose another supplier. Confidential results Companies that find themselves unable to cope with the demand frequently claim government-approved status. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Never received the results. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Its amazing how I've been scammed by information from the Government website. Suggested companies are based on peoples browsing tendencies. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. We have lost over 400 in flight change fees and testing fees. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Weve since discovered dozens of others are reporting the same issue. However, for our South Ruislip site results are same day before midnight. 2023 Trustpilot A/S. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! The links on its website to its Facebook site are broken, or nonexistent.. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. DO NOTE USE THIS SERVICE ! Customer service is non existent and the c9mpany cannot be trusted. Day 2 and 8 tests never arrived. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Its 7 days gone now and no sign. Shocking service. Your experience matters. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Results in 15 minutes and certificate within 3 hours. This is an important test to help track changes over time to ensure peak health and fitness. It goes against our guidelines to offer incentives for reviews. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. please avoid. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I bought a kit from Atruchecks back June 2021. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. I'm chasing it but it seem very complicated. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Here are 8 tips for writing great reviews. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Numerous emails and web forms have gone unanswered, he writes. We also offer home or workplace visits by a qualified nurse. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Join the 1,619 people who've already contributed. I have sent countless emails and not one single email. Disturbingly, Trustpilot warns . I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. In short, would NOT recommend the company. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. We will investigate and aim to respond within 28 days with a resolution. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Guaranteed Results next day. Total conman Atroshi. The website states you should have your results within 24 hours. From TrustScore to star rating. The number in the website go unanswered or automated response. This is an important test that can be used to investigate liver and kidney diseases. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. 3. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Find out how we combat fake reviews. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! No wonder this company has the worst reviews for their service. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Copyright Atruchecks 2019. My day 2 test did not arrive on time so have had to pay for another one. We use dedicated people and clever technology to safeguard our platform. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Join the 1,619 people who've already contributed. Your experience matters. Day 2 and 8 postal test results never received. Scammers!! Atruchecks T&C apply found at www.atruchecks.com. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Join the 1,620 people who've already contributed. Would select zero stars if possible. 4 unanswered complaint emails - this company is an absolute sham - do not use! Join the 1,619 people who've already contributed. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. All rights reserved. Verification can help ensure real people write reviews about real companies. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Shocking service. 24/7 trustpilot 5-star help line not taking calls any more. I paid 121.99 including postage. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Find out how we combat fake reviews. Scrambled to book a test at Edinburgh Airport. I think this is the legal action being taken mentioned on trustpilot! How many stars would you give atruchecks.com? very bad customer service You will then have the results emailed to you. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. It goes against our guidelines to offer incentives for reviews. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Despite me messaging them several times. Your experience matters. Total conman Atroshi. Amex dispute raised to try to get my money back. Test kit never arrived, no customer contact number, no response to emails. very bad customer service That was back in May. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. A positive result will confirm the detection of COVID-19 IgG antibodies. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. DHSC points customers who are let down to trading standards. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. How many stars would you give atruchecks.com? Atruchecks sent me someone elses results with full personal details. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. We often link to other websites, but we can't be responsible for their content. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Companies can ask for reviews via automatic invitations. This should have been 0 star!Day 2 and 8 kit ordered but none received. I dispute the transaction and they claim it was delivered. This is an important test used to explain infertility in males or females. Please give my money back. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. | Read 721-740 Reviews out of 1,531 How many stars would you give atruchecks.com? It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. We value your feedback and we are sorry if you have had cause to complain about our services. Avoid. We also ensure all reviews are published without moderation. This website/portal is designed for one order at a time. Please follow the instructions outlined in the steps above. Find out how we combat fake reviews. Sent in early June. | Read 641-660 Reviews out of 1,541 I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Pathetic.
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