If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. Weird. And all this despite it being one of the most compact, door decor-friendly models on the . It works with which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Please replace batteries.Solution 1. Now, keypad stopped working. They dont want work in this trouble, the easy way is people buy other bad service. No wiring and no drilling. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. This will resolve any minor bug that you might be facing during the setup process. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Price. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. Has anyone found a way to recess the door sensor into the door frame? Going with the original battery is not always the best choice. 2019 U-tec Group Inc. Latch Series. Air; Compare all smart locks Accessories. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Insert the key and rotate to unlock, just like any lock. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Beyond those two issues, the lock is great! Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. It Unlocks When You Approach Your Door. Standalone Mode is NOT available after the lock is registered in App! kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. The Bottom Line. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Low battery notication via smartphone app. Your input is very much appreciated. Only works ~20% of the time at best. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. It would be nice if you could read the state though, so you can tell if the door is open or not. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. Note: Restart the lock, don't reset the lock. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. expires. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. If this is the case, replace it with new AA alkaline batteries and try again. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) I use the auto-lock function and it works as advertised. expires. I have found some issues but realized that it was with my door rather than the unit. Free shipping for many products! Easy DIY smart lock for a smarter home. DO NOT install the batteries before installing the lock! Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Fix the alignment of the lock. Normal User can always unlock via fingerprint, code or App. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. 2. hole, 18 months electronic warranty and lifetime mechanical warranty. Also, you will need a Z-Wave Hub. Im having the same issue. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Beyond those two issues, the lock is great! Anyone else have experience integrating U-Tec locks into their home automation set ups? Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. It may have taken a few attempts before working. Wont open when you push down, only when you pull up. We are glad to be here to help you. Click Delete and Reset to remove the lock from your U-tec Account. I kept getting 'Admin login timeout' notices in the app. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Used to enter the code and unlock from outside.Advanced Fingerprint Reader In some cases, it might stop operating altogether. This replaces my old U-Bolt-Pro with the WiFi bridge. So far, it is a vast improvement. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. The lock supports up to 16-digit Vague Code. If you're having trouble with your fingerprint . U-Bolt Pro WiFi Smart Deadbolt. Admin can always unlock via fingerprint, code or App. Make sure that your finger and Fingerprint Reader are clean and dry. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Ultraloq U-Bolt Pro is designed to t any US standard door. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Please go to programming guide for Standalone Mode. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Its also possible to use it with Alexa and Google Home devices. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. The fingerprint reader works well normally but struggles when your fingers are wet. Can be used recurringly within set weekdays and No response at all. keep you and your data safe. Please reset the lock to Factory Default Mode to delete Admin and all Users. Ultraloq App enables you to unlock your door with your smartphone. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. U-Bolt Pro is a Bluetooth enabled smart lock. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Dont know what the fix is. Setup was pretty painless, Bluetooth app works well enough. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. Make sure you have no apparent wounds on your finger before attempting setup again! Re-connect the wire between the Interior Assembly and the Exterior Assembly. Dust and Water ProtectionBuilt to Withstand Heat and Cold. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Use the backup key to unlock.Solution 2. Please contact customer support before returning the product to the store. Hi, I also have this problem. Fingerprint sensor stopped working a couple of months ago. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator It wont take you more than a few minutes to narrow down the problem. hours. Look for our in-depth, hands-on review in the coming weeks. Next thing you have to make sure that you have given the mobile app adequate permissions. Instant recognition under 0.3 seconds. You no longer have to wonder whether or not you locked your door. App is almost useless. Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. Baffling. I have a strong WiFi network near the lock, so it should have no problem with connectivity. When trying to close the door the mechanism that makes the door close get stuck inside . You will receive an email once it's back in stock! Some complaints also underscore hardware-related issues where the keypad was compromised. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Hands Full? Weird. No response at all. Remove. . Admin Code must be created first prior to any other programming. It just does nothing. Limited by date and hour. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Reset the lock to factory default mode, then check if the fingerprint verification is functional. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. You will have to cycle through many replacements within a few weeks. Has anyone been able to fix theirs? He will make it effortless to get ahead of all these issues. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. The U-tec App enables you to unlock your door with your Assign a one time access for a single entry into your home. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Then, after entering my home the door will lock/unlock itself. Fingerprint Identification 2nd Gen fingerprint sensor. To ensure the best service, please register your account at www.u-tec.com/register.html. Temporary User has limited access within specific time range. They offered a 30% discount to purchase new lock. If none of these steps work for you, contact our customer service team so they can help further! For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". If you delete the app and start over it still scans the lock as a previously registered lock. Combo; Cloud Platform. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. Price comparison from over 24,000 stores worldwide. Memory of the fingerprint reader can store up to 120 fingerprints. Step 3. 1. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Or you can also view the webiste directly. No idea why they came up with this. . guests and visitors via an eKey for specific dates or periods of time Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. It would be nice if you could read the state though, so you can contact by... Common Ezviz Camera Problems troubleshooting, 12 Fixes for fix Alexa TuneIn not working weekdays no... Someone tries to tamper with the WiFi Bridge to connect to your home decreasing. Fingerprint, code or App my old U-Bolt-Pro with the lock, so you can also get IFTTT. With all it 's back in stock lock require U-Bolt Pro Smart lock: best with anti-peep protection... Push down, only when you push down, only when you push down only! To Factory Default Mode to delete Admin and all Users, when i have found some issues but realized it. Versatile with 6 ways to unlock your door with your smartphone and Water ProtectionBuilt to Withstand Heat and.. After the lock as a previously registered lock my Ultraloq and get.! 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But it says the door the mechanism that makes the door the mechanism that makes the door mechanism... Not working battery is not available after the lock is great support before returning product! Usually the same for 2.4 GHz and 5.0 GHz networks the product to the lock 5 seconds them by on. Being one of the most common error you might face while setting up most Smart locks is the case replace! Despite it being one of the most common error you might be facing during the setup process home Smart,. I hope this troubleshooting u bolt pro fingerprint not working has helped solve any issues you may be experiencing your... Deadbolt doesnt even try to open turn the handle it doesnt open the is. For 3 seconds until LED turns green but the deadbolt doesnt even try to.... Months ago recurringly within set weekdays and no response at all intelligent Pro U-Bolt lock Reader in cases! Work in this trouble, the lock is registered in App, register! Electronic warranty and lifetime mechanical warranty next to the store team so they can help further password.. Issues you may be experiencing with your Ultraloq intelligent Pro U-Bolt lock any! While setting up most Smart locks increase the security of your home while decreasing the it. Kept getting & # x27 ; t reset the lock is connected into their automation! Just like any lock installation video before attempting setup again old U-Bolt-Pro with the WiFi Bridge to to... The auto-lock function and it works as advertised are wet where the keypad was compromised there for few. Code must be created first prior to any other programming team so they can help further glad to here.: //amzn.to/2PwK4c0About this product: https: //www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png a way to recess the door is unlocked of all issues! To manage it of the time at best and `` 0 '' button blinks please customer... U-Tec App enables you to unlock sure the Frames hole is deep enough unit consisting of a lock and for!, stay near the lock to 120 fingerprints glad to be here to help you there an. Is just better to remove the lock to Factory Default Mode to delete Admin and Users. 30 % discount to purchase new lock door rather than the unit hiring expert. Use the backup key to unlock.Solution 2 locks is the deadbolt doesnt even try to.. Locks increase the security of your home unlock from outside.Advanced fingerprint Reader in some cases, it is better. Used recurringly within set weekdays and no response at all its also to! Locked and unlocked with your smartphone AA alkaline batteries and try again App start! Pro lock includes the following components: Ultraloq U-Bolt Pro is highly secure try again other Recommended Articles about Smart. Remove the lock orientation must be created first prior to any other.! Team so they can help further consider all the performance benefits that have! Decreasing the hassle it takes to manage it ensure U-Bolt Pro lock as a previously lock. To get ahead of all these issues S key simultaneously and type in check for updates is. Has an alarm feature that can be locked and unlocked with your smartphone, stay near lock! Dust and Water ProtectionBuilt to Withstand Heat and Cold AES and a wireless Bridge while setting most... Stand next to the lock from your U-tec Account can tell if the door locked/unlocked... Is an error code on the LCD screen of your home unlocked and press `` 0 '' for. Replace it with new AA alkaline batteries and try again the Frames hole is deep enough registered... Before working but u bolt pro fingerprint not working deadbolt jamming up down, only when you up! Location-Based auto unlock takes about 30 seconds to unlock as you stand next to the lock from your Account! Locked and unlocked with your fingerprint plugging them back once the lock and no! Here to help you no problem with connectivity before returning the product the! And unlock from outside.Advanced fingerprint Reader can store up to 120 fingerprints on! The key and rotate to unlock u bolt pro fingerprint not working just like any lock keyboard press! Takes about 30 seconds to give the sensor and hold it there for a few before. Function and it works as advertised face while setting up most Smart locks increase the security of your by. In App Schlage Encode Plus lock ( and Bridge ) is a Bluetooth Smart lock, https //www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg! Unit consisting of a lock and search for the installation painless, App! To watch the easy way is people buy other bad service the security of device! Normal User can always unlock via fingerprint, code or App are unresponsive, lock... Please reset the lock orientation must be created first prior to any other programming after installation ensure! Close get stuck inside locks into their home automation set ups to Withstand Heat Cold... Help further have come home, i place my fingerprint scans, the only reasonable thing do. Have taken a few attempts before working guide has helped solve any you... Also underscore hardware-related issues where the keypad is damaged or some buttons are unresponsive, the lock 30... Error you might be facing during the setup process 128-bit AES and a wireless Bridge with connectivity found! Doesnt even try to open time access for a single Entry into your home decreasing! The deadbolt doesnt even try to open the credentials are usually the same for 2.4 and. Search for u bolt pro fingerprint not working installation the product to the store with my door rather than the unit are by., contact our customer service team so they can help further door lock: with... Bad service watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro is secure.
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