fitbit scratch warranty

My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. View your devices activation date, which is the day your devices warranty begins. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. I would like to ask if fitbit offers an international warranty. Type in Fitbit and answer a few questions. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. You may even be eligible for an extended warranty replacement. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Students at any 2yr, 4yr, or graduate school are all eligible as well. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. A quick online search reveals several desperate people. Email Quote. % of people told us that this article helped them. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. It could fail at any time. If you don't follow our item condition policy for returns item condition policy . Another reason to use this warranty would be if your screen's display has become dull or not as bright. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. If you want to cancel, there's no fees or hassle. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. If the scratches are too near the power button, it might damage the Fitbit. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Shipping and handling charges may apply except where prohibited by applicable law. Please check that the email youve entered is correct. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Since then, I've worked with technology in my career as a media educator and videomaker. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. I bought it on 30 April 2020. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. If the action you attempted failed, please try again. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Save 5-15% when you bundle. For the fastest service, considershipping it at your own expense via your preferred carrier. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? So I know a thing or two about teaching others and creating how-to guides! As low as $1.11 per month with an annual plan Purchase. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience See the Fitbit. Oops! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Use Discount Code: NOFEE at Checkout for FREE Activation! Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. I thought it might be the charger but its the watch itself. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Thanks for signing up! A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Cancel Anytime for a Refund! If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. My fitbit screen went blank. I have a FitBit Charge 4 special purchased 7/19/20. Did your warranty already run out? So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Get your first month foronly $1 with code: SAVESign Up Now. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. How long does a Fitbit last? Need multiple plans? Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. How do I get it replaced under warranty? Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Buy Risk Free! Only send in the part of the device thats causing problems. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Massage the toothpaste in gently, or the clock will be damaged. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Secondly, Fitbit does not issue any device exchanges. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Stay tuned for future updates. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. I had so many scratches on my last Fitbit and it worked great for over 3 years. To obtain warranty service, a returnauthorisation must be requested from our customer service team. To obtain warranty service, a returnauthorisation must be requested from our customer service team. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. So dissatisfied and disappointed. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Fitbit warranty. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. No, a replacement Fitbit does not come withits own warranty. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. But we do have some suggestions of how to contact Fitbit. Worst watch Ive ever been given & owned! (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Fitbit Customer Supportvia the above methods. It does not offer extended warranties on its products. I purchased a Fitbit Sense in late June of 2021. Would be lost in life without unlimited data. Let me know if you have any questions present. Before submitting a claim, you need to know whether your Fitbit is still under warranty. It has passed our 26 stage testing process with no issues! Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Thank you They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. How do I get my Fitbit repaired or replaced under warranty? Thanks for being a member! wikiHow is where trusted research and expert knowledge come together. Something went wrong. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Find strength in numbers. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. What is the procedure to follow. It does not cover any software that comes with the device and consumables like the battery. Expert advice to the latest news. Look for your Activation Date. (Which includes battery test and no issues were Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . The returnauthorisation number must be included along with your returned product. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Then, write down your Fitbits serial number so you have that available too. Any other toothpaste will be fine as long as it isn't gel. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Many double the manufacturers warranty by default. The model indicates alot to a technician, like functions, operating system, age, etc. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. If it doesnt work, Fitbit normally replaces it. 2.5D rounded edge glass for comfort on the fingers and hand. If you want to continue enjoying your Fitbit, you have to buy another one. Payments: You can remove them yourself. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. . AKKO insurance is cheaper compared to competitors and more friendly. 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