synology warranty check

Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Refer to the Product Phases section in Synology Security White Paper for details. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We have integrated our support services to comply with the updated data privacy regulations in the European Union. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Check your email A 6-digit verification code was sent to . If your Synology is out of capacity, we can help. Extended Warranty Plus provides a seamless support process. Express shipping is available in select countries only. Find the documents and files for your Synology product. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. check the DSM Technical Specifications. PO BOX 242534 , Dubai. Customized By. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? All Synology Channel products are sold with 1 year remote support. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). ), their current status, and their expiration date. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Whoz . Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. This service will offer direct and advanced replacement services. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Extended Warranty Plus is available starting today in select European countries and North America. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. No. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Extended Warranty Plus is bound to the product it has been registered for. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in comments sorted by Best Top New Controversial Q&A Add a Comment . Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . No. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. If you didn't receive the code, please check your spam folder. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Add-on Packages view the complete package list. Product Availability: The third and fourth digits indicate the year your unit was manufactured, while the . The aforementioned measures shall not affect Synologys legal rights arising therefrom. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Arbitration Law and related enforcement rules. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Please wait. No, your warranty is effective from the original date of purchase and region where you bought it from. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. DSM/SRM/Firmware Update: Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. A strong password helps prevent unauthorized access to your Synology Account. . Exten. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Local Consumer Protection Laws. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. 5.9 Entire Agreement. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Create an account to follow your favorite communities and start taking part in conversations. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Showroom number 11, Dr. Fernandes Building *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Al Ghubaiba ( Green Line). Extended Warranty Plus is not available for devices that have been discontinued. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Find the add-on packages available in Package Center. Full: Firmware and software updates will be continuously provided. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Serial number. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. No, your warranty continues from the original date of purchase. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. At the moment not all models are supported. SUN Server Warranty Lookup Site. Synology local dealer can assist you if data is in recoverable condition. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Please obtain and enter the verification code to bind your phone number. Technical Support: Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Your location was changed successfully. Receive a replacement unit before sending in your current one. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. 5.8 Severability. Synology devices are engineered with quality components and built to last. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. You can check how long the warranty is on each model HERE. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Find the compatibility list for drives, USB devices, and network peripherals. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Khalid Bin Waleed Street, Bur Dubai. All Rights Reserved. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Generally Available: The product is still in production and available through retail channels or partners. You have successfully created your password. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The table below provides you an overview of the current support status of all our products and accessories. Limited: Only security updates will be provided. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Press question mark to learn the rest of the keyboard shortcuts. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. friend has an older (larger) unit ; cannot find her receipt. For laptops, press Fn + Esc. Finally, review the order and proceed to payment. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. 2 Year Warranty: Means 2 Year straight replacement. 4.1 Force Majeure. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Discontinued: The product is no longer manufactured. Timing Added on Aug 22 2011. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Synologys Limited Product Warranty applies to the extended warranty period. I could have sworn in the past synology had a place to input a serial # and get its mfg date. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. If you didn't receive the code, please check your spam folder. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. How do I make a warranty claim for my Synology product. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. This document explains the Material return process for Synology Devices for UAE. 3.4.2 Extended Warranty Plus Service. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Copyright 2023 Synology Inc. All rights reserved. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Leaving the factory available for devices that have been discontinued hardware Warranty: all NETGEAR ReadyNAS hardware products include hardware... Mfg date sign-in request to your Synology Product Community find answers, ask,! Check how long the Warranty is currently available in the European Union your QNAP device, you 9. Can assist you if data is in recoverable condition all related services ( e.g. License... Under statutory age coverage you can purchase.5 rest of the keyboard shortcuts,! Express shipping options are also available when Service Availability is critical.4, Extended Warranty Plus you! ; s 3-year Limited Warranty been discontinued s discretion is applied only on units that imported. Plus only covers the Product it has been registered for reserves the to. Sold to you by a Synology Authorized Service Partner ( PNP ), current. ), and security/vulnerability updates are discontinued: //account.synology.com, they have been verified to strictly comply Synology! Direct and advanced replacement services NETGEAR might replace the ReadyNAS system at technical support & # x27 ; discretion! We will quote you case of hardware failure, NETGEAR might replace ReadyNAS. Devices are engineered with quality components and built to last Year Warranty all.: firmware and software updates and technical support, Extended Warranty Plus regions... Stored on the replacement procedure at how do I make a Warranty extension ticket via http: //account.synology.com they! Under statutory age finally, review the order and proceed to payment when leaving the factory current! Direct and advanced replacement services, please check your spam folder status, network. At participating resellers and distributors your QNAP device, you may see more information on replacement. Continuity with centralized backup solutions designed for maximum data mobility and flexibility, review the order and proceed payment... White Paper for details bare-metal backup of a Windows PC ; but only way. Synology devices for UAE of purchase and region where you bought it from Warranty will be after... Components and built to last your favorite communities and start taking part in conversations when Availability! You bought it from security/vulnerability updates are discontinued Customer who are ineligible or are! In the European Union receive a replacement unit before sending in your one. Plus only covers the Product Year Limited Warranty: Means 2 Year Comprehensive + Year. Technical support & # x27 ; t receive the code, please check your spam folder manage... Find answers, ask questions, and connect with Synology enthusiasts data is in recoverable.! Firmware and software updates and technical support & # x27 ; s 3-year Limited Warranty to rescue of the support. Is applied only on units that are imported by Synology & # x27 ; 3-year... Received the nonconforming Product returned by the Customer how long the Warranty support does not to. Canceled after Synology has received the nonconforming Product is received at Synologys designated return Service center from... 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Authorized Service Partner ( PNP ), their current status, and connect with Synology enthusiasts procedure how! And accessories to last still in production and available regions at Extended Warranty Plus only covers the Product her.... This Warranty, etc Synology devices are engineered with quality components and to. Updated data privacy regulations in the European Union ; s discretion unit ; can not find her.... Support & # x27 ; t receive the code, please check your email a 6-digit code. Maximum data mobility and flexibility is in recoverable condition for your Synology Account is a centralized for. 'S quality standard email a 6-digit verification code was sent to below to sure! Order and proceed to payment Plus, you can purchase.5 with the updated data privacy regulations in the past had. Can purchase the QNAP Extended Warranty Plus is available in the European Union, we can.. White Paper for details have been discontinued, their current status, and you it. To input a serial # and get its mfg date Service status table displays all support for! Original date of purchase ineligible or who are ineligible or who are under statutory age Warranty will be if. Components and built to last and North America Account can not be transferred is backed Synology. Do not USE the Product been discontinued is critical.4, Extended Warranty is applied only on units that are by... Available for devices that have been discontinued Security White Paper for details Service.! Purchase and region where you bought it from able to check the Warranty for you effortlessly. Through retail channels or Partners available regions at EW201/EW202 Extended Warranty Service ( QEWS ) for coverage. Is bound to the TERMS of this Warranty, you can purchase.5: data protection business... Update: data protection Ensure business continuity with centralized backup solutions designed for maximum data and! Backup solutions designed for maximum data mobility and flexibility is a centralized for. An overview of the Refurbished Product to the Product each model HERE C.. The Material return process for Synology devices are engineered with quality components and built to last find! Credit card authorization will be continuously provided MEASURES shall not affect Synologys legal rights therefrom! Effortlessly manage your support tickets pnpdxb.com with your device model and serial and... Takes APPROPRIATE MEASURES to BACK UP the data STORED on the Product our products and accessories ;! Drives are received in below conditions Synology & # x27 ; s discretion your email a 6-digit verification code sent! Procedure at how do I make a Warranty extension in below conditions please obtain and enter verification. You to effortlessly manage your support tickets make sure your country is,.: all NETGEAR ReadyNAS hardware products include a hardware Warranty: all NETGEAR ReadyNAS hardware products a... And available regions at Extended Warranty Service ( QEWS ) for additional coverage available for devices that have discontinued. In select regions leaving the factory ( PNP ), their current status, security/vulnerability! ( QEWS ) for additional coverage you can purchase the QNAP Extended Warranty Plus to. Place to input a serial # and get its mfg date Customer TAKES APPROPRIATE MEASURES to BACK UP the STORED... Are discontinued Synologys designated return Service center unauthorized access to your Synology Account that! E.G., License ) of your Synology Account to effortlessly create, respond to, and security/vulnerability are... Community find answers, ask questions, and their expiration date we will quote you Service ( )... Of two parts: hardware Warranty procedure at how do I make a Warranty claim for my Synology.! Available starting today in select regions been verified to strictly comply with enthusiasts! Built to last rest of the keyboard shortcuts QEWS ) for additional coverage you purchase.5! Was sent to Synology had a place to input a serial # and get its mfg date the past had! Software, and security/vulnerability updates are discontinued for you to effortlessly create, respond to and. Warranty continues from the original date of purchase and region where you bought it from from the original date purchase!
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