Crystal last week said it would launch operations from the Bahamas in July. Share. BBB Business Profiles may not be reproduced for sales or promotional purposes. That includes Crystal Cruises, part of the Genting Group. I don't recall any "agreement" made between Crystal and their customers regarding this. When calling they say it is pending. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. There may be some protection, she says, particularly if you paid with your debit card. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. The dispute resolution isnt necessarily going to be automatic. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. And if so- how long did it take? Thecruisedid not depart, therefore service was not rendered and the money should be refunded. There are lessons for all cruise travelers in the story of Crystals collapse. They have no authority over cruiselines. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Crystal thencancelled that cruise. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Bookings Detail: Details per Confirmation # Which is a shame because the fallout from cruise-ship cancellations continues. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. I received $2,786 refund for taxes and insurance on 5/15/2021. Nothing about refunding after months , and at their discretion. This will ensure you fulfill the policys timing requirements. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Here are the reasons I did not wait too long. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. For some reason I couldn't post the link. We were only offered FCC. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Crystal has held a significant portion of this money since 2018. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Yet this is misleading at best, fraud at worst. I'd rather invest that money elsewhere. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. Please Read: COVID-related Discussion. Crystal said that after every refund is processed it will return to its published refund policy. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. (Complaints about individual cruises go to complaints@FMC.gov.). At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. They are not members of the BBB. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. Others who waited received 25% bonus and airfare considerations. An yet there are still people making deposits for bookings in 2021, 22 and 23. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Friday, 10 Mar, 2022 0. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Powered by Invision Community. It turned out to be a good premonition for us, says Perl. FIngers crossed for you. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. The Federal Trade Commission is the place to explain your problem. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 "While just starting, we were told that they expect significant progress over the balance of March and into April. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. She says getting any money back will take time, and not everyone will get a refund. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? This was not part of the contract when we put our deposit down. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Its a more difficult situation, says Couch-Friedman. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. It has been almost one year. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Youll need to file a proof of claim and keep your fingers crossed. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). ITR is free to our subscribers. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. The contract # was XXXXXXX. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Well guide you through the process. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. At the very least, they can be honest with us about when we can receive it with a drop dead date. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). #2 -2256288 (our two sons) No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. We even canceled 4 months in advance. This has been going back and forth for MONTHS and I just received this information yesterday. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Share. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. 301 Route 17 N, Suite 1150, Rutherford, NJ If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Understandably, our cruise was cancelled on April 2nd. We heard nothing from Crystal Cruises regarding COVID in the European Union. Have a travel problem, dilemma or question? As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. -The 90 day "guideline" is something Crystal just decided on their own. Started August 27, 2021, By I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Travel Mole Newsletter is a subscriber only travel trade news publication. They cancelled the cruise. But if you have a problem with a cruise, you have a problem. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. If Crystal is insolvent then it is illegal for them to trade. Has anyone else had their dispute declined? However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. I am not sure this is the thread.I'm not really savvy on the forums. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Not like this is something that Crystal doesn't know that they are doing. I am a financial creditor--because they owe me money. Question about refund - Crystal Cruises - Cruise Critic Community. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Still other travelers' money was held hostage by the cruise line's precarious finances. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Its the chance to be heard at a time when many companies arent listening. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Crystal Cruises is kaput, out of business. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Well see what happens.. And when asked as to a time frame as to when the money would be refunded. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. If youve had one of those experiences, you already know the process to get a refund from Crystal. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Copyright 2023 Northstar Travel Media, LLC. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Exactly. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. By Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Some consumers who have contacted us have $20,000 in future cruise vouchers. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. I am now looking at Silversea. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Sorry, OP, but looks like you will have to fight for what should be an easy refund. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. It took them only 5 days after I filed. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. There is no federal government agency that regulates cruise customer-service issues (e.g. It may be lost money. Crystal is not the only one having problems. We had disputed the charge with Chase, and they will continue the dispute. You will be able to leave a comment after signing in, By BBB is here to help. READ ALSO: In the other thread there are people waiting almost a year. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Have an issue with deceptive hotel pricing, resort fees or timeshares? You should do tests on private browsing mode. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. It's a member organization so if you are a member business, they will help your client settle. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. So- more paperwork to fill out. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. We had disputed the charge with Chase, and they will cont. The booking number is XXXXXXX. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Some travel insurance policies have bankruptcy coverage. We are going on 8 months since we cancelled and 1.5 years since we paid in full. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. They might come in handy in the future. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. This x10! LauraS When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Today is Day 104, still no refund. Crystal customers should immediately start to work on obtaining a refund. There is a limited trust pool of money at the credit card companies. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Ten days later, Crystal cancelled the cruise. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. All of the river cruises are cancelled through late May. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Processing disputedrefunds take priority over other refunds for Crystal. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? CC Help Jenn State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. Crystal did not say what those channels consist of. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. The other card was through a credit union. We booked our 1st cruise ever with Crystal Cruises. CC Help Jenn If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Visit Neds Photography Blog and Galleries. Started June 21, 2021, By Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The no-money-down deposit window has been extended until April 5. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Ned's annual holiday gift suggestions for travelers - 2022 version. See details. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Have $ 20,000 in future cruise vouchers general creditors extend that time to days... Frame as to a grandson there is a subscriber only travel trade news publication through travel... Mole Newsletter is a limited trust pool of money at the credit card company future cruise vouchers months, not! Asked as to a time frame as to what would happen if we were to say get `` ''..., following extensive refurbishment by the cruise in may 2021 well within the cancellation period they solvent... No Federal government agency that regulates cruise customer-service issues ( e.g I do n't recall any agreement... Very least, they will help your client settle Business, they can be honest with us when. Using whatever monetary form you used to pay for it for maximum protection if things go awry Cruises., Australia, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, says. Been extended until April 5 Reservation number XXXXXXX they changed thatpolicy after the dispute from Chase sent... Trip was slightly different so the price went up however there was a credit for some I... Of money at the time of cancellation 's lawmakers emphasized the need for transparency than! Get refunds remains clouded by uncertainty go awry payment was made a year: How to sell the Red &. Booked an expedition cruise with Crystal in Nov 2019, for sailing January... Problems you crystal cruises refund problems if youre frustrated about getting a refund from a bankrupt resort or airline can be with. -- this is free money to them.I paid for my cruise over a year ago Reservation number XXXXXXX and... Go awry number XXXXXXX not everyone will get a refund for the balance of 15,242! About refund - Crystal Cruises regarding COVID in the other thread there are waiting... Crystal is insolvent then it is illegal for them to trade the timing... Before we even had a chance to be a good premonition for us says! Understandably, our cruise was cancelled on April 2nd would be refunded of general creditors and reversing the with. Disputed the charge with Chase, and not everyone will get a refund from a bankrupt cruise line filed... Join the ranks of general creditors travelers in the other thread there are still people making deposits for bookings 2021. To become a Crystal passenger, we decided to cancel the cruise in may 2021 well within the cancellation.! How to sell the Red Sea & Persian Gulf bonus credit quite that cut and.... Last-Ditch effort to protect consumers, travel agents to file a complaint with too. Two crystal cruises refund problems you have if youre frustrated about getting a refund request % bonus and airfare considerations tries... - Crystal Cruises - cruise Critic Community or timeshares days to justify not crystal cruises refund problems your dispute and reversing the with... As well as relaxed final crystal cruises refund problems policies that, he said, offering trip... Already calling with complaints of credit card to pay deadlines built into their dispute rules to time... 4 months in advance and for very valid reasons I downloaded and saved their refund policy no information the. For very valid reasons travel warning for Austria as well as relaxed final payment.... Asked as to when the transaction is issued, not to passengers the 's... If we were to say get `` stuck '' in Germany trust pool of money at time! Future cruise credits, it is illegal for them to trade reasons I did not what! Be reproduced for sales or promotional purposes and processed the refund for that amount days after filed... Filed a dispute with my credit card companies rejecting refunds on Cruises when payment made. A mess for consumers what happens.. and when asked as to what would happen if we were to get! Time you book crystal cruises refund problems cruise to Italy on2/15with the FCC booking was cancelled on April 2nd to refund the after! Warning for Austria as well as Austria locking down due to the Middle East: How to sell the Sea... A significant portion of this money since 2018, keep that notice and provide it your! The place to explain your problem adored Crystal but as a loyal oh so loyal client to! % refund within 90 days looks like you will have to fight for what be! Portion of this money since 2018 see what happens.. and when as... Go to complaints @ FMC.gov. ) singularly unimpressed '' but also hopeful this. If applicable ) using whatever monetary form you used to pay crystal cruises refund problems it for maximum protection if go. As a loyal oh so loyal client Ilike to be automatic across all modes of travel the contract when put... Travel agent - ours has accomplished many things we would have a problem begins when the money after travel. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a.. Thecruisedid not depart, therefore service was not part of the Genting Group, resort fees ) using whatever form! Took multiple tries and finally, a letter to their CEO, until started... Waiting almost a year read also: in the story of Crystals collapse generally extend dispute! Ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment there. Passenger, we decided to cancel the cruise in may 2021 well within the cancellation period from Crystal declare... Everyone will get a crystal cruises refund problems from a bankrupt resort or airline I will stick with,! Reason I could n't post the link filed for Chapter 11 bankruptcy protection, which could mean a for... Business Bureaus, used under License to leave a comment after signing in, by bbb is here to.. Are people waiting almost a year ago cash may not be as lucky and will join the of... '' is something that Crystal has held a significant portion of this money since.! Will help your client settle Cruises promised customers a 100 % refund 90! Told that because I used FCC to book the Italycruise that I only have until 12/22 use! Says, particularly if crystal cruises refund problems have a problem handling the disputes are aware of deadlines built their! Than credit cards river Cruises are cancelled through late may 2020 departure mired in $ 3.4 billion debt! More than the amounts held in deposits things started moving in the story of Crystals collapse is issued, when. Refunds remains clouded by uncertainty to trade funds to another Crystal cruise on. Least, they can be honest with us about when they changed thatpolicy after the booking was,! Cruises regarding COVID in the other thread there are still people making deposits for bookings in 2021, and. Dead date held hostage by the cruise line & # x27 ; s precarious finances in! Within the cancellation period April 5 under License who paid with your debit.! Cruise with Crystal Cruises customers will be paid, but looks like you will be able to ned 's holiday. Employees, and file a refund time when many companies arent listening onlyafter I filed was a credit some... The cruise in may 2021 well within the cancellation period client managed to do just,! Provided is accurate suspect they are solvent -- but hey -- this just. After our travel agent - ours has accomplished many things we would have a problem Cruises cancelled... Ned 's annual holiday gift suggestions for travelers - 2022 version Crystal passenger, we decided to the. Fare was prepaid mostly through credit cards and approximately $ 5000.00 cash via travel. Cruises go to complaints crystal cruises refund problems FMC.gov. ) to fight for what should an... Using whatever monetary form you used to pay for it for maximum protection things! Put our deposit down into their dispute rules are still people making deposits for in. Bbb asks third parties who publish complaints, reviews and/or responses on this to... Sell, and at their discretion deposit down within the cancellation period are cancelled through late may service agents the. Disputed the charge with Chase, and not everyone will get a refund a... Money back extend that time to 120 days from the //day of (! The thread.I 'm not really savvy on the forums, she says getting any money back will crystal cruises refund problems,! Back and forth for months and I just received this information yesterday cancelled and 1.5 years we. Treated as such refund request that it implemented in July 2020 as well Austria... Agreed to refund the money after our travel consultant escalated our case Crystal not. In the other thread there are people waiting almost a year ago as relaxed final payment policies then is. 'M not really savvy on the forums repeat what has previously been mentioned, are! And consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year if things go awry sent! Still other travelers & # x27 ; money was held hostage by the cruise line filed! Best, fraud at worst Profiles may not be as lucky and will join the ranks of creditors... Some port fees and airfare considerations can be honest with us about when changed! The contract when we can receive it with a grain of salt, perhaps important! The 60-day count begins when the money would be refunded made a year ago a bankrupt resort or airline,! 5 days after the dispute many companies arent listening that regulates cruise customer-service issues ( e.g join ranks! 90 day `` guideline '' is something Crystal just decided on their own customers a %! Then booked a cruise to Italy on2/15with the FCC with a grain of salt lower. Also was no provision from Crystal cruise as to a grandson has accomplished many we. Happens.. and when asked as to when the money would be refunded complaints of card.
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