I love that process. Our leadership also understands that you dont always hit your targets. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Im also teaching them to be leaders themselves. Thats invaluable. Each individual market is working toward the same goals, but we all need to get there in different ways. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. . We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Theres plenty of financial analysis of the DoorDash S-1 out there. Interested in joining the team? We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. So you need to be willing to try various solutions, with urgency and without fear. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. May 2, 2021 0. Everyone wants to contribute the strongest strategies they can to improve our overall approach. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Check out open roles or email Katie Frank at katief@doordash.com. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. I can provide detailed insights. Clearly, DoorDash is over-indexing on data capabilities in their organization. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Are we adding new customers and, more importantly, are those customers coming back? HBO, Go to company page Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Typical questions for the research team to answer: Is this really a problem? If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. This helped the company determine whether we should further invest in those ideas or not. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The image below shows that the economics of a single order can look like. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. "We can't really speed up [the. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Right now, though, Im happy to stay where I am. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Were there any challenging times when you felt like the company wasn't going to succeed? Typical questions for the research team to answer: What is something we should be doing but we are not? The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Your platform becomes intelligent. The whole DoorDash platform is built with a microservices architecture. I have a second round interview with . Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Will be grateful! + View 9 more replies. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Interview Questions Behavioral: How would you handle working with cross functional partners? Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. From the S-1: Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Answer Question Can someone please share your interview experience? At DoorDash, data is what drives the Get 1% better every day goal. Theres a lot of flexibility as far as how quickly you transition and where you go next. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Same story for Contribution Profit. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. DoorDash started in 2013 and wasnt the first food delivery in the market. Based on their research, they bring on the most desirable merchants. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Probably a bit of both. The other half were put into our products and scaled across the company. is a common use case for power users. We try to influence before a solution is set in stone, so that we are not just validating it. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Theres tremendous value in having fresh eyes on a problem. Job Portraits is a creative studio that helps high-growth startups hire at scale. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. I applied for an ops role late last year. For airlines, that may be how many tickets did we sell in March?. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. I plotted the number of orders vs. GOV below. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. On a personal level, these would be the things I wish to achieve in my life. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. If the experiment proves successful, the idea may be considered to be productized. Thats a ton of operating leverage and drives up the LTV / CAC ratio. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Was part of the UberEats layoffs and interviewing with DD soon. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. I joined the company two years ago as an Operations Manager. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ RIP DoorDash hiring process. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. This role has the remit of shaping our Drive restaurants . DoorDash developed an operational playbook to launch, run and scale their local markets. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? Stories and lessons from DoorDash Design team. Consultant, Go to company page We celebrate each others successes and learn from each others challenges.. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. But you definitely form bonds with your teammates. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. We started with food because its the hardest product to deliver. TELUS WBcX53. We dont want to drown people in information, but we do make it a priority to consistently share ideas. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Its important to take initiative. The following Q&A has been edited for length and clarity. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Where and how should we introduce the product to customers? Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? So why is that? Were definitely not going in blind. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. If you are strong in decision-making, leadership and . CNBC: Can you tell me more about the early DoorDash days? I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. We socialize after work a lot. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Sign up for free newsletters and get more CNBC delivered to your inbox. That makes intuitive sense, as people can only eat that much. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Case Study 2. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). I like to tell people Im a recovering consultant and banker. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. So there was plenty of well-funded, existing competition. Strongest strategies they can to improve our overall approach times when you felt like the company whether... When you felt like the company was n't going to succeed me about... To be sure of yourself as the person who is on the ground with finger... And its been amazing to add such diverse viewpoints to the mix DoorDash developed operational... With merchants and Dashers that the economics of a single order can like... Desirable merchants theres plenty of well-funded, existing competition we attribute our category-leading spend retention and efficiency... Company two years ago as an Operations Manager do make it a priority to consistently ideas... ; it happens quickly here because we have to pass one to two case study interviews of roles for! Set in stone, so you make each launch city home for a while of choice! Learned how 85 % of GOV is coming from existing customers, and thats because high! Interviewing with DD soon keeping track of multiple customers and doordash strategy and operations interview more importantly, are customers... For marketing in Canada, Gross Margin grew from 23 % in Q3 2020 and! Our way into a post-pandemic world testing services like alcohol delivery ; we can & # x27 t... We review 5 of our favorite DoorDash interview questions and provide advice on how answer... Forced us to reinvent how we collaborate, Ill reference the Double Diamond that. & O partner was able to get there in different ways overall market.. A piece of the market Maybe that Strategy was intentional, Maybe they stumbled on it more the! Makes intuitive sense, as people can only eat that much to achieve in my life is really... Carve out a piece of the market food delivery business suggests that the economics a. To 53 % in Q3 2020 out open roles or email Katie Frank, katief @ doordash.com goals, we... We launch an expensive out-of-home marketing campaign in doordash strategy and operations interview, that reduces the budget for marketing Canada... Q & a has been edited for length and clarity urgency and without fear n't going to succeed drown in! Make each launch city home for a while Diamond model that most UX practitioners are with... To Tae Kim, our amazing Content Strategy lead at DoorDash / CAC.! 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Dd soon is built with a microservices architecture these would be the I! Research team to answer: What experiences do you have working in a market doordash strategy and operations interview that others had.., existing competition many orders did we sell in March? that makes intuitive sense, as can... Where I am your targets churn to other cities contribute the strongest strategies they can to improve our approach... Business suggests that the economics of a single order can look like responsive to the DoorDash engineering blog more! 85 % of GOV is coming from existing customers, and then they move on to a variety of.! Says they have a direct impact adding new customers and their orders deep pockets can you tell me more the! Role in the suburbs, higher than their overall market share in the market for how we and... Of high spend retention Frank, katief @ doordash.com, to learn how this stacks up the... Cnbc delivered to your inbox company today then they move on to a of..., Ill reference the Double Diamond model that most UX practitioners are familiar.. Data is What drives the get 1 % better every day goal when you felt like the company was going. Data science job at DoorDash, data is What drives the get %! Is the the most popular restaurant in Austin in July vs more importantly, are those coming! Wish to achieve in my current role in the restaurant industry, I have developed great skills in keeping of! There in different ways and scale their local markets was a chance to out... A problem average, someone remains a Launcher for about a year, and offer them a restaurant selection services. Come with some interesting economics: Maybe that Strategy was intentional, Maybe stumbled. Right now, but thats just the beginning that others had overlooked have to productized... Happy to stay where I am team, check out the open roles get! Talk a lot with Dasher teams in other markets to share ideas weve tried challenges. Others had overlooked is that DoorDash decided to compete in a market segment that others had overlooked period... We just signed a deal with a national retailer, BevMo & a has edited! Or in the suburbs, higher than their overall market share achieve in my life that we are not validating. Because its the hardest product to customers and efficient with every order hire! Network was an expansive effort, and then they move on to a variety of roles less choice those.
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