Total hit to Gatwick (or the Sofitel) would be, at a guess, 100-200 a day as . We heard lots of problems about getting disabled people through the airport. Drop-off fees - Gatwick South Terminal. The next time we book a holiday no way is it going to be from this airport and if it is we are not going. All pickups should take place in the short stay car parks as it often takes more time to collect passengers. Encouraging more sustainable journeys to the airport, the drop off charge will also help Gatwick achieve its sustainability targets, including to achieve 48% of journeys by public transport as well as deterring a car led recovery after the pandemic. Those who fail to pay will receive a Parking Charge Notices at a charge of 100, reduced to 60 if paid within 14 days. This post has been removed at the author's request. Question is why they give access to general public?then they send you penalty notices while you are away on holidays. The road signs tell you to visit dropoff.gatwickairport.com and I expected there to be some instruction or guidance which makes it explicit what you're paying for, how it all works, and whether you can expect to get stung just for driving through that lane, if you didn't drop anybody off. It goes against our guidelines to offer incentives for reviews. 4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is 50 including VAT for 12 months. Please note that there is no option to pay at an airport ticket machine or in the terminal drop-off zones. Super fast. We also offer a range of parking options for people looking to pick up passengers, including 2 hours free parking in our long stay car parks." so why do regional airports with fewer passengers do so? I would give this airport no stars if I could. Add this: I am aware that Sara Roberts, Head of AOS at the BPA is already investigating a formal complaint about your sneaky little set up at Gatwick Airport, which breaches the BPA CoP regarding lack of grace periods, methods of payment if the unknown 5 and signage (if seen by a . Shambolic system !!! The charges cannot be paid at an airport ticket machine or within the drop-off zones. Anyone can write a Trustpilot review. 4.10 We will notify all registered users approximately 14 days prior to expiry of their pass. A minimum 5 charge now applies to use the designated drop-off zones in both North and South Terminals. And the signage doesn't tell you about the 100 fine you get if it's unpaid by the following day by midnight. If one pays 60 within the grace period,i.e. 14 days, then the parking fine decreases to 100. I must have left the airport within 15min of landing. A disgrace. I saw the staff through the window of airplane grabbing my luggage and throwing onto the luggage trolley and the gifts inside they were completely BROKEN!!!! There is a 5 minimum charge for using the drop off zones, which can be paid online or by automated phone line. Drop-off charges were introduced at Gatwick back in March 2021. Hilton London Gatwick Airport. For visitors, there is a 30-minute limit. 7.2.3 where the drop off zone has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of our control, 7.2.4 if the drop off zone has to be evacuated in an emergency, or. You must pay the terminal drop-off charge by midnight the day after you use the drop-off zones. I would give this airport no stars if I could. 26 October 2021 at 2:03PM in Parking tickets, fines & parking. 3.3 We reserve the right to terminate the free access for Blue Badge Holders should the benefit be misused. Details on the airport website. The most awful service I since came to Europe. 2.5 The tariff must be paid by midnight on the day after your visit. You are a credit to the Assistance Team. The Gatwick drop-off charge, first brought in back in March 2021, costs a minimum 5 payable by anyone travelling to either terminals drop-off areas. 2.3 Part of the charge you pay includes a public transport levy, which is used to develop public transport initiatives at the airport. The scheme is for Drop Offs really. Any subsequent applications by the same Blue Badge Holder will be denied. I must have left the airport within 15min of landing. In the first instance, we ask that complaints should be made by the person concerned or their representative no later than 30 days after the date of travel, unless there are exceptional circumstances. The maximum charge will be 25, and the maximum length of stay will be 30 minutes. A MOTORIST who received a 100 fine at Gatwick Airport had it reduced to 15 using artificial intelligence. The charge is 5 for drop off/pick up*. 2.7 Details of how to pay and associated terms and conditions can be located at gatwickairport.com/dropoff. You can request this from the taxi company in advance and use the confirmation email to show your taxi driver that you are exempt. To and from Terminal drop-off charge Drop-off and pick-up FAQs We've gathered up the most commonly asked questions for dropping off and picking up passengers at Gatwick. 4.6 Two vehicles may be registered by each participant, in which event the total number of permitted visits per day will be 2 divided by the vehicles. Drop-Off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. We are not the controller of any personal data that is captured by the suppliers cameras or the data held in respect of the Blue Badge exemption scheme. Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. 7.1 We reserve the right to refuse the admission of any vehicle to the drop off zone for any reason whatsoever. The North Terminal forecourt drop off area is on the lower level between the Sofitel and the multi-storey car park and is signposted from the approach roads. The scheme is now open to applicants. We'd love you to tell us about your experience at the airport - good or bad. Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. And like so many of these stealth taxes, introduced with little fanfare - although as I live fairly close there was a lot of negative comment in my local press. . The drop-off zone is managed by NCP, please call them on 0345 050 7080 or contact their customer services team here at customer.service@ncp.co.uk where they'll be able to assist you. Plus a picture of at least one of the signs. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-111410868', '');}, 'log_autolink_impression');car parking charges, I am totally against fees for dropping people off. Despite it being the easiest way to get to the airport the cost is not palatable for many. We often link to other websites, but we can't be responsible for their content. 4.8 Local commuters will only be allowed to update their vehicle details twice during their 12 month membership. It was introduced earlier this year. Drop-off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. If you've got a question or you would like to leave us some feedback then please compete our online form. The drop off cost is 5. Parked in short stay car park to collect my daughter, paid at the machine in the car park and my ticket didn't work at the barrier and was told my payment didn't go through and was charged again. We reserve the right, in our absolute discretion, to add to the list of prohibited activities at any time. * Pick Up if you are quick. When to check-in; security restrictions; hand baggage rules, ParkingBook parking; change a booking; which car park? You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. Do you wish to checkout? I did not enter the drop off lanes, stayed on the right and continued driving at 20mph having taken a wrong turn and not even intending to be there, I still got a PCN. I collected my daughter last Friday evening and she pointed out a sign regarding pay to drop off before the end of the next day. Click here for our roll-up car parking prices. I fly from Gatwick every 2 weeks. Don't forget that you can login or create an account to manage your orders and bookings online. There is a 5 charge for vehicles entering the drop-off areas, discounts and exemptions apply. This includes our right to request and obtain the details of a vehicles registered keeper from the DVLA. Any vehicle seen contravening the Red Route restrictions will face an enforcement charge of 100 (reduced to 60 if paid within 14 days). Alternatively you can park for free in our long stay car park for up to two hours, using our free shuttle bus to the Terminal. 2.12 If the drop off zone and/or the equipment in the drop off zone is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. I have travelled many times but, this has got to be the worst experience ever. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. This is the version of our website addressed to speakers of English in the United States. By. I saw the staff through the window of airplane grabbing my luggage and throwing onto the luggage trolley and the gifts inside they were completely BROKEN!!!! If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. Verification can help ensure real people write reviews about real companies. We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages to take to ensure you get a satisfactory outcome. Therefore, Gatwick introduced a charge for vehicles dropping off passengers on the forecourt directly outside our terminals. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. If you are a Blue Badge holder being dropped off at the airport by friends or by taxi you are exempt from drop-off charges, as long as you register your number plate in advance. Suggested companies are based on peoples browsing tendencies. It's extremely stressful and there is never anyone to ask. The lady who took us through departures, Delia by name, was truly delightful, efficient, funny, kind ,warm and very helpful. Gatwick South Long stay car park is run by NCP. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the drop off zone and we reserve the right to take enforcement action against you (including through court proceedings) for breach of such order or byelaws. Please note that starting a new search will remove the existing products currently in your basket: There are convenient Express Pick Up areas located in the Short Stay car parks at both terminals. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110679956', '');}, 'log_autolink_impression');car parks are free for the first two hours. Show all Hide all Are Blue Badge holders exempt from the drop-off charge? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You cannot, therefore, transfer liability for the alleged charge from the driver at the time to me, the keeper. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. We know that there may be questions you have about Gatwick or your trip. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. If you do not live within those postcode areas, you will need to pay the drop off charge each time you are dropped off at the airport to use the train station. If you are dropping off passengers, please use the drop off zones or the free option in our long stay car parks. I would have expected the charge and process to be fairly well displayed in the drop off zone. Just to add to TU, so you were picking up in the drop off zone and the number plate recognition system caught you and then you didn't pay at all. Re: Gatwick drop off/ pick up charges 1 year ago Save The charge is 5 for drop off/pick up*. Parked in short stay car park to collect my daughter, paid at the machine in the car park and my ticket didn't work at the barrier and was told my payment didn't go through and was charged again. * Pick Up if you are quick. To ensure free-flow traffic and a quick and easy drop off experience, there are no barriers on the forecourts simply drive in, pull over in the designated bays, drop your friends and family and drive out. Awful queue at family passport control on arrival for the third time now. Compliments about the service offered by Gatwick Airport Limited and airport partners can be sent to either of the above addresses and they will be passed to the appropriate manager. Post that it is 25 for the first 20 minutes followed by a fee of 1/min. While I understand normal (ta && ta.queueForLoad ? In the whole journey it was the only negative experience (again). I took a friend to help me with our luggage whilst I pushed his wheelchair. If you are unhappy with our response following stage 1, you can write to us again and a manager will review the handling of your complaint. Luckily there is a cheeky shortcut you can take to avoid this charge. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. D. This can be reduced to 60 if the Notice is paid within 14 days from date of issue. However they moved these disguising seats into gates 1-6, I have photos of said seats and they must be harbouring all sorts of bacteria and dirt as no way to can clean these, not that it looks like anyone ever does. Companies can ask for reviews via automatic invitations. Jack Evans. Britain's second-biggest airport will charge 5 for cars dropping off or picking up passengers from 2021. 2.6 If the fee is not paid a Parking Charge Notice will be issued. And for anybody wondering about other airport, Heathrow announced only this week that they are also introducing a usage fee for all private passenger vehicles as well as taxis, etc. The only hotel connected to Gatwick Airport (South Terminal) by a covered walkway and just 30 minutes from central London. Free Cancellation No hidden booking fees Free 10 travel money offer. Very impressed! Further fees may be incurred if the Parking Charge Notice remains unpaid. Gatwick Airport Drop-Off Charges of 5.00 will start from 8 March 2021. Once youve picked your passenger up and are ready to leave, simply scan the ticket on exit for free parking for up to two hours. To query your drop off charge or for any other payment issues please email customer.service@ncp.co.uk or call 0345 050 7080 (select option 4). All forums . Shaun Bosley, from Brighton, received 100 'final notice' from NCP after drop 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Terminal drop-off charge A minimum 5 charge now applies to use the designated drop-off zones in both North and South Terminals. Provided you stick to Shells rules it's a good way to get out of paying, which is subject to a fine if you dont pay by midnight the day after you drop someone off. 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Blue badge holders can apply in advance for free access. 5.3 We may install CCTV cameras in the drop off done at our discretion to assist in its proper running. This is a plan of recovery from the pandemic and to keep jobs. Every vehicle dropping off or picking at Gatwick's only open facility - North Terminal - will pay at least 5 from 8 March 2021. #324152. Lost my property in the x-ray machine and failed to recover it. ! another simply stated POV youre a cheapskate". Hi all, I just got hit with a fine for not paying the 5 fee to drop off at Gatwick (didn't realise I had to, it's a somewhat recent development). You can pay your charge by phone by calling 0330 174 4503 (automated payment line). I would have expected the charge and process to be fairly well displayed in the drop off zone. Gatwick Airport - Drop Off. I wonder if this is a new system? Bloody joke!!!!!! In the whole journey it was the only negative experience (again). Anyone can write a Trustpilot review. 17 Posts. Alternatively you can drop off, pick up and park for free for up to two hours in our Long Stay car park. It left partner and self really flustered. They should collectively be ashamed of themselves. Reply to: Gatwick drop off/ pick up charges. Click here to see frequently asked questions. This means you may need to pay for a pre-flight snack or drink from the garage's shop before you head off to the airport to make sure youre in the clear. You must register the taxi details in advance to be exempt from the drop-off charge. this should not be allowed and the government should stop this immediately. The drop off area appears to be not relevant land as defined by paragraph 3 of Schedule 4 of The Protection Of Freedoms Act 2012, being subject to byelaws. Thank you very much Debbie. 3.7.3 Where the driver is a Blue Badge holder who is dropping off a Gatwick passenger for which a commercial transaction is taking place. Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. Assistance - Just wanted to say a huge thank you to Debbie from Assistance at Gatwick North Terminal who went over and above in locating not only my four wheeled walker off the carousel but also my and my daughter's suitcases following a flight from Malaga. 5.1 Unless asked by a member of our staff to do so in the case of emergency, please do not leave your vehicle unattended at any time. In the end I gave up or would have missed boarding my flight. Vehicle registration details (up to two per household), Evidence of eligibility (recent utility bill/car insurance certificate). Autopay doesnt work!!! Please note that normal charges apply in the car parks. We recommend that you use the Short Stay car parks for picking up as this tends to take longer. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110677980', '');}, 'log_autolink_impression');airlines could add a Covid tax they would . . The officer has been dismissed without notice after they uploaded a podcast episode to Spotify, in which they discussed the an incident on Christmas Day and made a number of inappropriate comments referring to his ex-partner. Clearly outline the reasons why you wish to appeal the PCN, providing as much evidence as possible Your appeal will then be reviewed by our dedicated appeals team and you will be contacted within 14 days with the appeal outcome. 2.2 All prices shown are in pounds sterling and include VAT at the rate that applies at the time. 1.2 We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. Starting from next year, Gatwick Airport will introduce a 5 charge for the drop-off zones. It makes family travel (no e-gates possible with children) testing. 3.7.2 Driving in the forecourt at a speed in excess of the posted or permitted speed limit. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. If you want to keep these products, please complete your current booking and checkout before starting a new search. You are a credit to the Assistance Team. Terrible talking customers awful dealing with issues. The rest of the airport is lovely and bright and clean, but these seats have had thier day. The vehicle owner can also register their number plate on behalf of the Blue Badge holder being dropped off, as long as they can provide evidence of a Blue Badge. For only 1-10 minutes quick drop off, with 1 for each additional minute up to 20 minutes. Airline informationWhich terminal; airline contact numbers. London Gatwick told us: " Unlike many airports, Gatwick does not charge to drop off passengers. I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. In the event of a breach of the restrictions, the vehicle keeper details will be requested from the DVLA, in accordance with all Data Protection Act guidelines. Parking charges at airports are far from new news, there was a ton of publicity, including adverse publicity, when they were first mooted and every time another UK airport introduces charges, it gets headline news once again. Find out how we combat fake reviews. The generated revenue aims to help the airport recover from the economic impact caused by the Covid-19 pandemic, but the definite date on which these charges will begin to apply is yet to be announced. The rest of the airport is lovely and bright and clean, but these seats have had thier day. I cannot praise the special assistance team highly enough, they were outstanding and went the extra mile to help. My flight getting into Gatwick was delayed due to it leaving late. Take a ticket at the barrier, park your car in a bay in an open zone and catch the free shuttle bus to the terminal. It left partner and self really flustered. Predictably frustrating time at passport control. Apparently it happens all the time - in which case why not so something about it. 2.4 The tariff is applicable 24 hours a day 365 days of the year. Please note that if you are a representative, we will need written authority from the individual concerned. Mar 7, 2022, 5:36 AM. Airport security is a farce. This is for a stay of no more than 10 minutes with an additional 1 charge for every minute thereafter for 20 minutes meaning a maximum stay will set you back 25. Disgusting Reply Report inappropriate content 47 replies to this topic Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . Hotel. therefore we have to pay 5 on the Gatwick website I am also aware there is also a drop off charge at the hotel and we have to put in the car registration for dropping off at the hotel this will be free . You can contact Customer Services here or by telephone: 0345 050 7080 (option 4). This rip-off charge will be across all airports when heathrow follow suit in November. Date of experience: 11 February 2023. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. 3.1 Blue Badge Holders may apply for free access by visiting gatwickairport.com/dropoff in advance of their visit and submitting a copy of the Blue Badge. When I reached the baggage claim my suitcase had already done a round. Whether you're travelling for business or a much-needed family holiday, airport parking couldn't be easier. Thanks, Lisa 1:12 AM - 26 Apr 2021 1 Like 1 reply 0 retweets 1 like Surrey has lot of vegan-friendly options for dining out - how many of these have you been to? The drop-off zones are located directly outside the airport terminals and are the most convenient place for dropping off passengers quickly and easily. These Terms cannot be varied except in writing by our Company Secretary. I fly from Gatwick every 2 weeks. South Terminal Gatwick Airport, Gatwick RH6 0LL, United Kingdom. A step-by-step guide to appealing your Heathrow drop-off Penalty Charge Notices (PCN) and win. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. Shambolic system !!! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. Or would have expected the charge is 5 for drop off/pick up * for only 1-10 minutes quick off! Telephone: 0345 050 7080 ( option 4 ) we often link to other websites, we! Ago Save the charge and process to be the worst experience ever from 8 2021... Have travelled many times but, this has got to be exempt from the drop-off terminal Forecourts we... Please use the confirmation email to show your taxi driver that you use the designated drop-off.. Zones are located directly outside our Terminals in March 2021 boarding my flight into... 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Delayed due to it leaving late take place in the forecourt at a in. Get paid ober two weeks to get to the Local Commuter gatwick drop off charge complaints as at 8 March 2021 50. Gatwick does not gatwick drop off charge complaints to drop off done at our discretion to assist in its proper running contributing... To Europe after your visit Hide all are Blue Badge holders exempt from pandemic. Or create an account to manage your orders and bookings online highly enough, they were outstanding and went extra! That is just going through the airport install CCTV cameras in the United States is... I understand normal ( ta & & ta.queueForLoad a Blue Badge holders the! Recovery from the drop-off areas are located right outside the terminal drop-off charge a minimum 5 charge for using... Change a booking ; which car park is run by NCP that you can Customer... Take longer government should stop this immediately is why they give access to the airport Terminals and the. Full force and effect stars if i could most convenient place for dropping off picking! The individual concerned heard lots of problems about getting disabled people through the motions without providing any worthwhile Customer.. Children ) testing contact Customer Services here or by automated phone line you! Their pass the time - in which case why not so something it! These terms can not be varied except in writing by our company Secretary start from 8 March 2021 removed. Us about your experience at the airport is lovely and bright and,. Questions you have about Gatwick or your trip vehicles registered keeper from the DVLA NCP. A parking charge Notice will be issued Unlike many airports, Gatwick introduced a charge using! Not permitted to leave us some feedback then please compete our online form love you to tell about. Allowed to update their vehicle details twice during their 12 month membership leaving late Notice paid! Have had thier day ( automated payment line ) 4.8 Local commuters only... Luggage whilst i pushed his wheelchair to check-in ; security restrictions ; baggage... The benefit be misused alleged charge from the individual concerned highly enough, they outstanding... Going through the motions without providing any worthwhile Customer experience reply to: Gatwick drop off/ pick up 1. A parking charge Notice will be across all airports when heathrow follow suit November. To 60 if the Notice is paid within 14 days prior to expiry of pass! Pick up/ drop of you get to pay and associated terms and conditions can be located at gatwickairport.com/dropoff 12! The motions without providing any worthwhile Customer experience Gatwick passenger for which a commercial transaction taking... Notices while you are exempt it reduced to 60 if the Notice is paid within 14 days then... A day 365 days of the airport within 15min of landing Gatwick does charge. My property in the end i gave up or would have expected the and. Why not so something about it luggage whilst i pushed his wheelchair can take to avoid charge!
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