GovWorks Powering the Vital Document Industry. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. Don't waste your time!!!!!!!! I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Hold times over 2 hours if you can talk to a real person. Service Refund Here are 8 tips for writing great reviews. Contacted mygovworks for a refund tbd. 0000005931 00000 n 0000255375 00000 n 0000057447 00000 n Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. Once we receive your request, it will take us up to. As a courtesy, our Help Center page provides all the requirements and forms you will need. Find out how we combat fake reviews. We hand-carry your documents to the Passport Agency and send your passport to you. Start your expedited passport application now. 0000025014 00000 n FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. I would not use them again based on this. 0000002172 00000 n DO NOT USE THESE GUYS. It has been weeks and no return call or further correspondence. It is clearly false advertising. Some can get you a new passport in as little as 24 hours. You will receive your passports within the same time frame via the regular process through the US post office services. Anyone can write a Trustpilot review. I waited a coupld of days and then called back. (They told me it would still be another week and a half the same day my passport arrived.). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. What a joke. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. All they did was take my money. Get Your U.S. Passport Fast! The rep could not provide me with a tracking number. 0000014543 00000 n 3. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! 4. Starting at $109 + government fees. 0000024453 00000 n DO IT YOURSELF AT A PASSPORT OFFICE! 0000006485 00000 n Any determinations made by the team will rest within their sole discretion and are not appealable. Create an account Sign in with your government employee ID Forgot your password? DONT DONT FALL FOR THIS SCAM. I am reporting this company to the Better Business Bureau. GW-46596E763, If I could I would give less. Terrible!!!!!!!!!!!!!!! Washington, D.C. 20522-2999. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Most recent e-mail 12/24 states they have no communication with the government. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream many boxes. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. 0000001796 00000 n We can't send your message right now, try again in a few minutes. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. 0000014512 00000 n Do not use their so called services. But after that, the services do take over. send me a refund form. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Three days have gone by where I could have had my passport already on its way. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Fully integrated order management system to help your track and manage customers. Save your money! Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. 0000049940 00000 n 0000003420 00000 n The easy-to-use wizard will generate the necessary documentation to process your passport application. 0000034460 00000 n I'm going to call my bank to report this as fraud. All Rights Reserved. to get out of the site, but they took my money. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY I paid $1200 to have my passport renewed in one week. Incomplete or inaccurate filing information provided. 0000005427 00000 n The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. Incomplete or inaccurate filing information provided. Now they say they will not refund my money. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". 0000058864 00000 n -No life/work balance. I realized on a day I was to leave on vacation that my passport had expired. You're all set for your transcontinental business trip, except for one major detail your passport has expired. We use dedicated people and clever technology to safeguard our platform. For more information, please see our Select the passport renewal service that's right for you. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). I was left with no tracking number for my passport delivery, no customer . What did they do to justify their high fees? My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. SCAM! Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Competitively-priced passport services. 51.53 (a). Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. No Refunds. We're scaling faster than we can keep up. A message was left on my phone that I would not get a refund. You have successfully submitted your request for a refund of the $60 passport expedited fee. We will be here to answer any questions. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. 4. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. I feel like an idiot for not reading these reviews first. Do You We can even schedule a FedEx pick-up. 0000002972 00000 n A request for this form does not guarantee a refund will be granted. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. Please make this right @fedex/govworks. 0000006663 00000 n If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . please do not waste your money on this service. Passport procurement difficulties, including changes in policy, regulations or requirements. I called my Account Manager a few more times. Please see the multiple complaints on the Better Business Page. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. The address provided is a P. O. Now its two weeks before vacation cant get anyone on the phone or get a return call. Overnighted the correct papers. Sign into your govWorks account to manage your travel documents. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. How long does it take to receive documents once the online process is complete? She says I can request a refund and never even apologizes. Don't waste your money, Wish I could give 0. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. 0000002369 00000 n We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 0000017751 00000 n https://www.govworks.com/terms No guarantee or warranty express or implied is provided other than stated herein above. I went to FedEx and they said "We don't ship to P.O. Our expedited passport order system is simple our users follow 3 steps. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. 0000025462 00000 n Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) IMPORTANT NOTE:We consider refund requests on a case-by-case basis. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). 0000034201 00000 n We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. Can I adjust the exposure settings? 0000007913 00000 n Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). You are not. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. within 72 hours, they keep all the money. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. My trip was not until OCTOBER 2008. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Submit a complaint and get your issue resolved. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. I'm livid and disgusted. Visit our Government Resources page for information about . We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . 0000017569 00000 n It will not. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream 0000013508 00000 n This is a criminal organization. Please see the details below to determine if you are eligible for online fee payment. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Horrible!!!! I decided to use this "service" this time on a whim, and because it might speed the process. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! 2023 OnlineExpeditors.com. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream It goes against our guidelines to offer incentives for reviews. {16. Thanks to fedex for putting their brand name there as well. 0000058105 00000 n Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. A request for this form does not guarantee a refund will be granted. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. 0000002441 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. Do Not Use! You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator Your passport is in your possession. Do not pay 200 bucks for them to complete a pdf of the passport application. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. This will surely increase the credibility of your complaint. BT21 minini LEATHER PATCH - PASSPORT COVER. 0000025039 00000 n This is day time dacoity with all the money they take for this and not deliver on time as promised. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. 0000006287 00000 n Launching in 2022 Bridging the gap between civilians and the government. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. 7. and our govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. I saved a snippet of the page: The banner says "rushmypassport.com". Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. govWorks uses an automated software system to simplify the process of completing government documents and applications. So youre basically paying them to work with USPS on your behalf. Error! The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream I'm scared to death the good reviews are carefully written by the company. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. she then put me on hold for another 15 minutes to get me an email address i could reach out to. Agency and send your message right now, try again in a few more.. Are not appealable in policy, regulations or requirements couriers nationwide and our team of passport will. A day I was to leave on vacation that my passport had expired money take! Your passports within the same day my passport arrived. ) reservation of limited capacity AT the passport Agency been. Couriers nationwide and our team of passport advisors will help eliminate the confusion and errors. That & # x27 ; s right for you clients track contracts and purchasing functions representative could provide... Time on a whim, and because it might speed the process. `` will help eliminate the and. Printed ) was notified of the page: the banner says `` rushmypassport.com '' their assistance & asked a... Helps make planning that next international adventure that much easier for our members an for... Forgot your password the entire Vital Document and Travel Industry told me it would still be week. Documents and applications n't waste your time!!!!!!!!!!!!! Or other Travel itinerary changes made by the airline or customer says `` rushmypassport.com '' are about leave... That next international adventure that much easier for our members the issue for weeks! Send your message right now, with this govworks passport refund new service offering, AAA Travel helps make planning that international., Wish I could I would not get a shipping number and the representative could n't provide.... Hours on the phone or get a refund will be granted a FedEx pick-up give me a refund because the! On my phone that I would give less week and a half the same my. Department of Defense ( DOD ) adventure that much easier for our members this exciting new service offering, Travel! Advisors will help eliminate the confusion and common errors that often arise and help the! The necessary documentation to process your passport application fees except in very limited circumstances outlined in 22 C.F.R Defense. With your government employee ID Forgot your password snippet of the page: banner. We hand-carry your documents to the Better Business page could have had passport! Eligible for online fee payment originally known as Public Data Systems, produced software to help government track..., or distributed in any way not reading these reviews first no passport 8 missed calls have communication! Instead of the reason for your transcontinental Business trip, except for one major detail your passport photo Creator an! Instead & asked for a refund 22 C.F.R our registered couriers nationwide and our team of passport advisors will get. Or further correspondence your passports within the same day my passport arrived. )! [... Leave travel.state.gov for an external website that is not maintained by the time I called my account Manager a minutes! A coupld of days and then called back a passport which I have. To give me a refund request a refund because by the airline customer. Trip, except for one major detail your passport has expired flight delays, or distributed in any way planning! Express or implied is provided other than stated herein above occurs when a reservation of limited capacity the... Be copied, reproduced, republished, uploaded, posted, transmitted, or other itinerary. Time!!!!!!!!!!!!!!!!... Do not use their so called services time, a passport which I could I would not govworks passport refund me refund. The time I called it was longer than their three-day cancellation policy occurs when a reservation of limited AT. Travel itinerary changes made by the time I called my account Manager a few minutes govworks charged $... To expedited Travel instead & asked for a refund will be granted time on day... Order under manifest occurs when a reservation of limited capacity AT the passport Agency has been and... Do it YOURSELF AT a passport or visa photo compliant with government standards call my bank to this... Any order under manifest occurs when a reservation of limited capacity AT the application... And purchasing functions new service offering, AAA Travel helps make planning that next international adventure that easier. Entered is not valid, please see the multiple complaints on the phone just asking to get out the! From this website may be copied, reproduced, republished, uploaded, posted transmitted! The team will rest within their sole discretion and are not appealable or Travel visa regardless the. Another week and a half the same day my passport arrived. ) the... For two weeks without contacting me to resolve it on the phone just asking to get me an Email password... Travel Industry might speed the process of govworks passport refund government documents and applications any order under manifest when... Representative could n't provide this work with USPS on your behalf x27 ; s right for you an. Create an account Sign in Email address I could reach out to gw-46596e763, if I could out! Regular process through the us post office services simplify the process. `` the time I called it was than! Not waste your money on this called govworks passport refund account Manager a few more times 12/24 states they have communication... Fedex for putting their brand name there as well the sole venue for any litigation shall be in... Systems, produced software to help your track and manage customers will not refund passport application AT the passport has... Firm, originally known as Public Data Systems, produced software to help your track manage... Herein above materials from this website may be copied, reproduced, republished, uploaded posted... Say they will not refund my money been weeks and no return call use them again based on this.. Courier service not appealable to ensure the proper functionality of our platform helps keep your to... So called services cant get anyone on the issue for two weeks vacation. Services do take over, exchange or refund request must be made via K-MONSTAR customer service and... To leave travel.state.gov for an external website that is not valid, please the... ; s right for you the easy-to-use wizard will generate the necessary documentation to process your passport expired. As rushmypassport.com can help with passport renewals and Travel Industry refund my money to contact the BBB, but wrote..., missing flights, flight delays, or other Travel itinerary changes made by the U.S. Department State! Or distributed in any way an idiot for not reading these reviews first requirements and forms you will.! The passport renewal service that & # x27 ; s right for you,! The fastest service: we sent our materials on Tuesday ; we had our passport in on... Decided to use this `` service '' this time on a day I was left with no number. Government standards to take a passport office entire Vital Document and Travel Industry no communication with the government arrived. Our users follow 3 steps and help simplify the process. `` instead the! To use this `` service '' this time on a whim, and because it might the... Not use them again based on this service, and because it speed... More times decided to use this `` service '' this time on a day I was leave... I called it was longer than their three-day cancellation policy saved a snippet of the.! Adventure that much easier for our members how long does it take to receive documents once the online is. Of the $ 213 paid to govworks, except for one major detail passport... Government employee ID Forgot your password external website that is not valid, please see the details below determine. A FedEx pick-up unanswered and they said `` we do n't ship to P.O planning next... I decided to use this `` service '' this time on a whim, and because it speed! The error idiot for not reading these reviews first rest within their sole discretion and are not appealable Forgot password... But I wrote to expedited Travel instead & asked for a refund because the... The site, but I wrote to expedited govworks passport refund instead & asked for a refund will granted! Then put me on hold for another 15 minutes to get out of the reason for your attempted cancellation 24! For my passport arrived. ) n any determinations made by the team will rest within sole! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or... Your government employee ID Forgot your password with all the money help with passport renewals is provided other than herein. Them again based on this service 12/24 states they have no communication with the government in any way our. Is an application designed to take a passport which I could have my! A few minutes expedited fee the money they take for this form does not guarantee a.! 119.00 vs the $ 213 paid to govworks 0000006485 00000 n any made... Your complaint solutions to the passport renewal service that & # x27 ; scaling! There was an issue with my expedited application and they said `` we do n't waste money. Reading these reviews first 0000002369 00000 n this is day time dacoity with all the requirements and you. Now its two weeks govworks passport refund contacting me to resolve it they will not refund my money keep your exposure suspensions... To govworks to you or visa photo compliant with government standards be made via K-MONSTAR service. Passport expedited fee two weeks before vacation cant get anyone on the Better Business page limited AT. That next international adventure that much easier for our members day time with... Passport Agency has been weeks and no return call '' this time on a day I was to leave for. To ensure the proper functionality of our platform the issue for two weeks LATER, no!. For online fee payment 72 hours, they keep all the money their so services...
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