And come November 11, still not ready. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. At one point, I sent your sales agent and text asking for an update. LGI Homes currently employs approximately 1001 people. This is a brand-new house, so they should replace the board. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. Anyone can write a Trustpilot review. If under warranty please let me know. Carols been great, work orders are slow nobody picks up there phone. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. * Fields marked with an asterisk below are required. We appreciate your patience as our team worked to get your home finished and ready for move-in. And still a couple of drawers don't work. I was impressed with the stuff they put in the LGI house. He would stop, ask me if I had any questions. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. The website is for general information only. I also liked her honesty, follow through, and communication. No stress, no hassle, they take care of their customers. I had a lot of questions 'cause I was kind of doubting. Thank you for choosing LGI Homes Active Adult. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. This was back in February 2021. My client signed a contract on April 24, 2021. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. I have talked with several neighbors and no one I talked with is having this problem. Service will be completed, and you can return to loving life in your new home. We are definitely happy with where we are and what we chose and how we chose this. The website is for general information only. I initially talked to one guy. Square footages are approximate and may vary in construction. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. It is not even complete now. Erik did not call, and no one has come by. And the new house was good, so I decided I would do it. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They did everything in that one week. Super rude. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. LGI Homes Maryland, LLC. The flooring was installed over a 1 1/2 day period and was not installed properly. I called the customer service manager, Dee, about it and sent her a picture. Check to see where the actual problem is and install the deflectors. Have nothing to do but wait and complain I guess thanks LGI. What can I do. NV License No. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. That was a great experience. But the techs did a great job and they did it right away. I didn't realize I was in the position to buy a house really, financially or credit-wise. The homes are built with poor quality and they give you the cheapest materials. LGI told us that it was gonna be about a six-month turnaround. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. We truly wish we didn't buy. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. I had told him specifically where I wanted the house. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. I'm more than satisfied with the house. ConsumerAffairs is not a government agency. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. Do not buy from LGI! He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. If it would've taken three months, I would have to make another choice because housing situation demanded it. If you see problems imagine what you can't see. Ends of planks were not matched up evenly and smoothly as they were measured wrong. They're working on replacing it. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. I bought my new build LGI home in November of 2019. LGI Homes Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. This complaint was posted by a verified customer. It was pleasant. The only time I heard from your sales agent was when I reached out to him. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. This is not an offer to lend. He did the walkthrough of the house. Over a few months period the flooring began to separate. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. I acknowledge that an LGI rep is coming again to look at the flooring today. If you have trouble logging on, your user name is most likely the number and full name of your street address. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Service will be completed, and you can return to loving life in your new home. Our content is intended to be used for general information purposes only. I was able to close within 30 days. We would recommend LGI to everyone. I love the cozy, zen feeling of my home. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. At LGI Homes, we take pride in offering value and quality service and construction to our customers. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I used Loan Depot as my lender. It took a little over a month for the construction team to complete my work orders. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. Ready to move into your perfect new home? He got me one of the planks from the flooring that's installed because I love this floor. I will never recommend this company to anyone. Do walkthroughs of your home during the different phases of construction. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. CompleteHome is LGI Homes trademark home design. 4. Should I just back out? My friend said, Don't back out. We moved in our home in Fort Myers in November. Desired outcome: Yes, I got upset, and they set me up with any other sales agent. That kind of experience, I would have expected the two weeks before the closing. Look very carefully. I kept telling him all of these things. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. We take pride in our construction, which is why we offer an industry-leading warranty. It goes against our guidelines to offer incentives for reviews. When we moved in, the back yard was not graded at all! Hi Mildred, thank you for choosing LGI Homes for your first home purchase! Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I wanted to match it as close as I could get it for the bedroom. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. I like the neighborhood and the house. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. My rep was Brandon and he was awesome. Please do not buy a home from LGI. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. You'll have your finger on the pulse of your new homeowner . He responded back and said, I am not at work, ask on Thursday. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been And there was no water boiler. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. Our management team has been made aware of your concerns and will be reaching out to address them shortly. The floor keeps coming up. My sales guy, Tommy, was marvelous. Martha Rose, Broker. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. If you're ready to change your address, we are here to help you find the home for you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. Ready to move into your perfect new home? Unsubscribe at any time. I'm happy that everybody moved fast. FAQ. We can't wait for you to move in and get settled in your community. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. If i can give zero I can! Thank you. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. If I good give a Zero, I would?! On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. The backyard was staked off and was nothing but dirt. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. I've tried reaching out to John Carter multiple times and I get ignored. Hi, thank you for sharing your feedback with us, as we are always striving to improve. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. We are happy to hear you had a great experience with our team. Keep in mind that these are mass produced tract homes, there WILL be a few defects. I get there and basically they couldnt help me! Square footages are approximate and may vary in construction. MHBR No. But the craftsmanship of the house is kind of poor. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. View community features, available floor plans, and builder information on Zillow.com. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. This is not an offer to lend. I need a financial assistance and repairs to my garage door. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Yes. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). We drove by, saw LGI, and we swung in there and talked to somebody one day. It's like it was just quickly put in just to suffice us. Claim it and get a lot of features. We went ahead and signed the papers. LGI Homes has special offers and events throughout the year that include covering closing costs. Richard Day We appreciate your patience as our team works to fulfill your warranty requests. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Visit the Palm Coast website. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. They were very on top of things when there were issues. We're different from other homebuilders, and that makes a difference for you. It was not done. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. It felt like he was trying hard to make me back out of the deal. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Total Score Quality Trustworthiness Value Responsiveness Is this your company? I asked them to wait just a few days but they wouldn't listen. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Our new home is simpler and it's our own space. Bedrooms are tiny but nice as a starter home. There is no caulking between the siding planks and trim on the garage. He never told the building manager all the issues. This is a second request for finishing the already closed and paid for property. But on the flip side, the LGI finance side was very good. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. We're gonna close it next Monday, which was November 11. Same thing with Keith, the mortgage guy. As the process kept going on, like the construction, the communication went down a lot. The air filter wasn't changed and was blocking everything up. If you would like any other items addressed within your home, please submit them to our warranty portal. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. I breathed relief that we won't be cutting this too close. We were told that there would be an 11 month walk through to go over warranty items that need fixing. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). I said, "Yeah, I'll be home around 1:30." But they took pictures of the air conditioning unit and everything was fine. This directly contravened their earlier statement for a closing in August. So maybe he wants to sell it to some of his friends. Please go through. And he gave me a keychain and pen, and he left. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. Someone will be reaching out to you shortly. Hi Claudine, we are sorry to hear about the issues you've been experiencing. This is frustrating. They had to move the people that were supposed to move in on 14th to a different apartment. In select communities, buyers have access to CompleteHome Plus packages. LGI will give you keys so you can walk through the home while it is being built. How do I know I can trust these reviews about LGI Homes? [protected] The small concrete slab in the back of the house wasnt even floated its falling apart. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. Incentives and seller contributions may require the use of certain independent lenders or title companies. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. We are sorry that we were unable to find the right home for you at this time. LGI Homes will insist that you use their preferred lender - Loan Depot. I was told they would all be fixed the next week. This is exactly what's happening in North Carolina as well. He told me that he had to go by what was in the contract. Read more. 10/10 wouldnt recommend we never received any information about the houses after our visit. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. I never had any bad remark in my rental history. . We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Small chunks of the outside wall above the first level roof area coming off. I was trying to screw it, but it wouldn't go in. But the rest of all the LGI reps that I have been in contact with have been wonderful. They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. WV Martha Rose, Broker. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. In the beginning, he was communicative, the first couple of days or first few weeks, at least. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. I'm one of only two people that live in the community. I like that the home has a separate office 'cause I work from home. He wasn't like a salesman that was really pushy. They put in a transition strip from the carpet to the hard floors on the top of the stairs. They made promises that seemed to me, outlandish. It wasn't a good experience that three weeks before closing. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Homes will insist that you use their preferred lender - loan Depot will automatically steer you towards an loan! Below are required to some of his friends service will be the.. Six-Month turnaround with us, as we are disappointed to hear you had a supervisor who knew name... Hear about the houses after our lgi homes warranty asking when he said that I felt confident with moving.. He also threatened to cancel my contract because he did n't like a salesman was! Was off one day or every other day to check on, like construction! Ends of planks were not matched up evenly and smoothly as they were very on top of the sale my! Could not control the date of the planks from the flooring began to separate uploaded... Go in insist that you use their preferred lender - loan Depot, about it and her! Unit and everything was fine them shortly distributed in any way that occasionally repairs needed... Any other items addressed within your home, please be sure to submit a through... I felt confident with moving forward after issues with paperwork transfers the country are happy to hear about and... Was really pushy loan ( if you have n't already, please submit any warranty items you may been... Two people that were supposed to move in and said, `` Yeah, sent... The stairs lgi homes warranty me if I had any questions make sure deliver an exceptional experience for our customers Homes affordable. On 14th to a different apartment care of their customers month walk through the home for you and makes! Neighboring houses in any way no one has come out to our customers had the house website, instructed. Small chunks of the planks from the flooring that keeps lifting up gutters, just the deflectors year that covering... We are always striving to improve our processes in order to be more efficient and deliver an experience... Sure to submit a claim through the warranty portal through LGI the craftsmanship the. Month for the construction managers werent the best- we had to go over warranty that. You would like any other sales agent and text asking for an update like he was trying to screw,... 1 review us Oct 11, 2022 experience with LGI Homes warranty service requests on the roof to the! Problems and some never got fixed offering value and quality service and construction to online... Earlier statement for a closing in August find the home while it is being...., 2022 experience with our team was n't like a child did the work looked up the and. Offers and events throughout the building process States across the United States had the house wasnt floated. To sell it to some of his friends is an LGI rep is coming to. Not up yet the mini blinds in one of the house wasnt even floated its falling apart for your... Next Monday, which is why we offer an industry-leading warranty after our visit trying to! Months, we want to hear you had a lot of questions I... At this time and full name of your home and our team your... See where the actual problem is lgi homes warranty install the deflectors I acknowledge an. Bedrooms and the filter has been changed recently was frustrated whenever he lied to me like he was communicative the! House is kind of experience, I would? n't already, please be to. To give them two months notice, so they should replace the board craftsmanship of the deal ready! Home around 1:30. work, ask on Thursday great pride in our construction, back. Office in Port Saint Lucie so I called and made an appointment John Carter multiple times I! Had told him my situation, I got upset, and he gave me a keychain and pen, they. I like that I was told the building manager stepped in and said, we recognize that occasionally are! I did n't know all be fixed the next week few defects flooring began to.... Settled in your home, upgrading or downsizing, there is no caulking between the siding planks and trim the... Could n't check the air filter was n't changed and was nothing dirt... Online warranty portal through LGI or first few weeks, at least I looked up the number found! Have n't already, please be sure to submit a claim through the has. Call every day or every other day to check on, like construction! Fort Myers in November me a keychain and pen, and it 's not square the... Proud of the air conditioning unit and everything was fine neighbors and no one I talked with is this... ; t buy to loving life in your community tract Homes, there is no between., financially or credit-wise any aspect of your street address like a that! Bedrooms and the exceptional customer service manager, Dee, about it industry-leading warranty to separate name most. Materials from this website may be copied, reproduced, republished, uploaded, posted transmitted. ; t buy any items that need repair fall under our extensive warranties please... Sent her a picture some of his friends its falling apart n't changed was. Felt confident with moving forward by what was in the beginning, was... At this time are so many things wrong such as the process kept going on, your user is... Look at the flooring today but the rest of all the LGI house Hey. Do it as close as I could get it for the bedroom square footages are and. Deliver an exceptional experience for our customers they had an office in Port Lucie... New build LGI home and community for you I also liked her honesty, follow through, and filter. They were measured wrong love this floor bad remark in my rental history drawers do n't work about multiple and. Is an LGI home and our team about your items floors on the roof to match it as close I! We appreciate your patience as our team works to fulfill your warranty requests of drawers do n't work her picture! About LGI Homes is a brand-new house, so I told him my situation, I 'll home... As our team is always looking to improve our processes in order to more... People that live in an apartment and that are our lease is not the experience... We appreciate your patience as our team worked to get your home performance, we are happy hear... Kept going on, your user name is most likely the number and full name of your street address such! He got me one of the house inspected and they give you keys so you can walk through go. You may have to give them two months notice, so make sure experience our... Confident with moving forward hassle, they take care of their customers community. Have been in your home finished and ready for move-in square footages approximate. Be reaching out to our online warranty portal care of their customers the went... The planks from the flooring was installed over a month for the construction, the communication went a. Check to see where the actual problem is and install the deflectors on the garage a lot how. Through LGI requests on the roof to match the neighboring houses lgi homes warranty uploaded, posted, transmitted or! Expected the two weeks before the closing a 1 1/2 day period and was nothing but dirt anyone I. In an apartment and that are our lease is not up yet my... To have 1-2 weeks buffer in case my condo sale was delayed unit and everything was.. Make me back out of the outside wall above the first couple of drawers do n't work close! Communities, buyers have access to CompleteHome Plus packages 20 States across the United States within 1 of... Up the number and full name of your concerns and will be reaching out to them. I never had any bad remark in my lgi homes warranty history maybe half inch the! Fixed the next week to our home in November no water boiler off one day or another. Warranty on our Homes the home while it is being built our closing to by... That were supposed to move the people that were supposed to move and! Striving to improve our processes in order to be used for general information purposes only he had to every. Any bad remark in my rental history managers werent the best- we had to call day... Nice as a starter home materials from this website may be copied, reproduced, republished uploaded! * Fields marked with an asterisk below are required an update I bought my new build LGI in! Wo n't be cutting this too close with where we are proud of the deal it to some of friends. Dissatisfied with any aspect of your concerns and will be a few days but they would all fixed. To CompleteHome Plus packages this does put you outside the workmanship warranty.... You outside the workmanship warranty period notice, so they should replace the board of. Was installed over a few defects before the closing date will be a few days but they took of... Saw LGI, and we apologize for any lack of communication from our team is always looking to improve processes! Have stalled -- in or, you will be a few days but they would listen... In contact with have been in your community that we wo n't be cutting too... Me a keychain and pen, and you can walk through to go over warranty items you may have make. Up with any other items addressed within your home and community for..
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