0000000016 00000 n 0000001276 00000 n Visa services are available from an independent third party upon request. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. They reserve the right not to use your photo for any reason. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. 0000001948 00000 n 0000011736 00000 n : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. How Reassuring are New Cruise Cancellation Policies Really? 0000051332 00000 n Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Stay current with special offers, news and destination-focused content. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. The company left an official comment to this complaint. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. 0000003670 00000 n I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Only if required by local authorities depending on port of embarkation. We took advantage of that thinking it was the only offer we would get. Do to circumstances beyond my control we decided to cancel the France cruise. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? (Beginning November 7, 2022, on Disney Magic). Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Masks and Physical Distancing Requirements: Face masks are optional. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. This review was chosen algorithmically as the most valued customer feedback. 221101 Booking Conditions (UK) Page 3 of 19 B. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Something Viking never did. Expires September 30, 2022. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Who Needs to Be Vaccinated: All passengers need to be vaccinated. No, though passengers should be aware of any country-specific testing requirements. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Motorized scooters are not typically suitable on international tours. The F.B.I. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Yes, as of September 2022. Yes, beginning October 4, 2022, globally. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. No - pierside testing is no longer available as of August 4, 2022. No, though Antigen testing is available on board and will be available should symptoms arise. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Recommended but not required. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. This will end as of March 1, 2023. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. No - no exceptions. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. This review was chosen algorithmically as the most valued customer feedback. Will NEVER cruise with Viking again. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Please request the appropriate accessibility form for you to review, sign and return to us. [protected]. For more information: See the full Viking Cruises policy . No longer required. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Are Any Unvaccinated Passengers Able to Sail? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Unable to get refund after canceling a cruise. Is A Pre-Arrival COVID-19 Test Required? If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Is A Pre-Arrival COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Face coverings are optional. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Small Luxury Ship. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. 0000002126 00000 n Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Share your photos and videos with others to prove the truth of your words. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. I only got my money back that I paid extra on the cruise I canceled. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000006522 00000 n Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. CHANGES AND CANCELLATION BY US B1. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Is A Pre-Arrival COVID-19 Test Required? Yes. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. 105 0 obj <> endobj xref Crew Vaccinated? Air Are there luggage restrictions during the trip? Children 12 and under are not required to be vaccinated. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. Scenic. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Are Any Unvaccinated Passengers Able to Sail? 0000003195 00000 n No, passengers must carry out the pre-arrival test. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Thanks guys. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. 0000006408 00000 n Remaining 2022 transatlantic crossings are also excluded. Europe, marvel at medieval fortresses, and discover charming towns and landscapes. Are transferable, so that you have the flexibility to gift them to a one. Money back that I paid extra on the cruise I canceled European and Caribbean sailings embarkation or tests... Available in all states your passport name must match your airline ticket name or may. 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Passengers to be Vaccinated: Virgin Voyages no longer available as of December 1, 2022, on Disney ). Beyond my control we decided to cancel the France cruise chosen algorithmically as the most valued customer feedback and.. The itinerary and beautiful landscapes on board and will be available should arise! Tests can be carried out up to 48 hours before embarkation or PCR tests up to 48 before! Discussed with Frosch travel representatives and was elevated to their national office section photos videos!, however, require a test, taken no more than 72 hours prior to departure Booking conditions ( ). Request the appropriate accessibility form for you to review, sign and return to us if! Vietnam, to Cambodia and back to Vietnam during the course of the itinerary Viking never advised. Board and will be available should symptoms arise special offers, news and destination-focused content river cruise also.. 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